Shipping policy

Shipping Policy

At Shop Wise, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan.

1. Delivery Coverage

We deliver to all major cities and towns across Pakistan through trusted courier partners.

2. Order Processing

  • Orders are processed within 24 hours after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Estimated Delivery Time

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times may vary due to weather conditions, public holidays, or courier delays.

4. Shipping Charges

  • Shipping charges are displayed at checkout before you place your order.

  • We may offer Free Shipping during promotional campaigns or on selected products.

5. Cash on Delivery (COD)

Shop Wise offers Cash on Delivery (COD) across most locations in Pakistan. Customers are requested to keep the exact payment amount ready when the courier arrives. COD remains a widely used payment method for Pakistani e-commerce stores.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or Email (where applicable) to monitor your shipment.

7. Delivery Attempts

Our courier partner will make delivery attempts according to their standard policy. If the customer is unavailable or unreachable, the parcel may be returned to us.

8. Incorrect Address

Customers are responsible for providing accurate shipping information. Shop Wise is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

9. Delayed Deliveries

While we strive to deliver every order on time, unexpected delays caused by courier services, weather conditions, strikes, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

10. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our customer support within 48 hours of receiving the parcel. Include your order number along with clear photos of the package and product so we can resolve the issue promptly.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our official WhatsApp, Email, or Social Media channels.

Thank you for shopping with Shop Wise. We appreciate your trust and look forward to serving you.